Refund
When you get the money back, without asking twice
If the complete report is not on your report page within 12 hours of your payment arriving, you get the full amount back to the wallet you paid from. That is the whole condition; there is nothing to prove.
The same holds if the payment arrived and the report page was already gone or the fault it described had been fixed by you before you paid.
How to ask
Write in the form on the report page: say refund and name the wallet that sent the USDC. Nothing else is needed — no account, no invoice, no forms.
What is not refunded
A delivered report is not refunded because the findings were fewer than you expected, or because you disagree with them. They are what was there on the day, and the fault of most weight was shown in full before you paid.
Time
Refunds leave within 12 hours of the request being read. The transfer takes as long as the network takes and the network fee of the refund is paid by me.